Optimizing the patient experience and improving patient outcomes are two top priorities for many healthcare organizations in 2019. In this week's news roundup: the top five recommendations for improving the patient experience; how technology is improving patient experiences; data-driven patient engagement solutions for payers; and more.
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Improving patient satisfaction scores and the overall patient experience of care is a top priority for health systems. It’s a key quality domain in the CMS Hospital Value-Based Purchasing (VBP) Program (25 percent) and it’s an integral part of the IHI Triple Aim. But, despite the fact that health systems realize the importance of improving the patient experience of care, they often use patient satisfaction as a driver for outcomes. This article challenges this notion, instead recommending that they use patient satisfaction as a balance measure; one of five key recommendations for improving the patient experience:
- Use patient satisfaction as a balance measure—not a driver for outcomes.
- Evaluate entire care teams—not individual providers.
- Use healthcare analytics to understand and act on data.
- Leverage innovative technology.
- Improve employee engagement.
Health systems are facing increasing pressure to deliver cost savings. To build sustainability, healthcare organizations must identify waste and reduce the total cost of care. In this week's news roundup: why activity-based costing is healthcare's secret to doing more with less; why more hospitals are calculating actual cost of care; and more.
Delivering high-quality, cost-efficient care to specific patient populations within a service line is nearly impossible without a sophisticated costing methodology. Activity-based costing (ABC) provides a nuanced, comprehensive view of cost throughout a patient’s journey and reveals the “true cost” of care—the real cost for each product and service based on its actual consumption—which traditional costing systems don’t provide. With the true cost of care at their fingertips, healthcare leaders can identify at-risk populations earlier—such as pregnant women diagnosed with gestational diabetes mellitus—and more quickly implement effective interventions (e.g., more scrupulous monitoring and earlier screenings). Health systems that leverage the actionable insight from ABC further benefit by implementing the same, or similar, process/clinical improvement measures across other service lines.
Healthcare organizations face provider dissatisfaction, lack of data integration, and excessive clicks to perform basic functions within the EHR. Closed-Loop Analytics™ aggregates data, circulates that data into new or existing workflows, and then surfaces best practice alerts at the decision point for physicians, clinical providers, and financial and operational teams. With clear calls to action throughout the workflow, organizations improve the utilization and effectiveness of analytics tools, yielding simplified workflows, decreased clicks, and improved outcomes.
The 2019 Healthcare Analytics Summit™ (HAS) was packed full of insightful discussions about data democratization, delivering healthcare in a digital age, and the future of analytics and AI. The 2019 HAS infographic reveals 1,600 industry leaders attended, with 60 percent of attendees from the IT/analyst industry, discussing trending data topics, interacting with presenters through polling mechanisms, and utilizing networking opportunities to share solutions and problem-solving methods.
Healthcare data security is complex issue, and the industry has been slow in determining how to handle new technology. In this week's news roundup: improving healthcare data security with AI; advertising, Amazon, and artificial intelligence; Google's controversial takeover of DeepMind Health; and, confusing laws and bad actors just some of the challenges facing healthcare data safety and patient privacy.
How Artificial Intelligence Can Overcome Healthcare Data Security Challenges and Improve Patient Trust
As healthcare organizations today face more security threats than ever, artificial intelligence (AI) combined with human judgment is emerging as the perfect pair to improve healthcare data security. Together, they power a highly accurate privacy analytics model that allows organizations to review access points to patient data and detect when a system’s EHR is potentially exposed to a privacy violation, attack, or breach. With specific techniques, including supervised and unsupervised machine learning and transparent AI methods, health systems can advance toward more predictive, analytics-based, collaborative privacy analytics infrastructures that safeguard patient privacy.
HAS attendees are accustomed to innovation and projections for the future of digital health. But on the final day of HAS 19, they met the next generation of transformation in person: teenager Justin Aronson presented a keynote on how data democratization will empower him and his peers to solve the challenges of coming decades. Other keynotes—Google’s Marianne Slight, former Bayer CDO Jessica Federer, and Beth Israel Deaconess System CIO Dr. John Halamka—contributed their visions for healthcare’s next era, and presenters in 20 breakout sessions shared the experiences, processes, and technologies that will carry digital transformation forward.
The first full day of the 2019 Healthcare Analytics Summit (HAS 19) featured keynotes from Thomas Jefferson University CEO Dr. Steve Klesko, best-selling author Daniel Pink, former New Jersey Attorney General Anne Milgram, and President of MDLIVE Medical Group Dr. Lyle Berkowitz. Two waves of breakout sessions covered success stories from organizations around the country and their journeys to transformation through further digitization.
A healthcare CIO’s role can demand such an intense focus on technology that IT leaders may struggle to find natural opportunities to engage with their C-suite peers in non-technical conversations. To bridge the gap, healthcare CIOs can answer five fundamental questions to better align their programs with organizational strategic goals and guide IT services to their full potential:
- Whom do we serve?
- What services do we provide?
- How do we know we are doing a great job?
- How do we provide the services?
- How do we organize?
Today's healthcare CIOs risk becoming marginalized from other members of their organization’s leadership when they focus too narrowly on technology and don’t engage with their peers’ strategic goals. This week's news roundup is about what the new healthcare CIO looks like: the new pressures and opportunities they face; five questions to improve strategic engagement; and, tough AI questions with surprisingly simple answers.
As value-based care continues to grow, driving innovations and new risk arrangements, population health remains a high priority. In this week's news roundup: why the right tools matter for succeeding in population health management; uniting social determinants of health and data for population health; and how adult population health is being effectively addressed in pediatric settings.
The U.S. healthcare market projects that by 2022 90 million Americans will be in an ACO. The upward trend in population health management (PHM) makes the move towards risk-based contracts increasingly urgent for health systems. The industry has been largely unprepared for the shift, as it hasn’t established a clear definition of population health or solid guidelines on transitioning from volume to value. Organizations can, however, prepare for the demands of PHM by adopting a solution that manages comprehensive population health data, provides advanced analytics from new and complex challenges, and connects them with the deep expertise to thrive in a value-based landscape.
In this week's news roundup: six need-to-know guidelines for successful care management; the three must-have qualities of a care management system; and why skilled nursing facilities need to stop thinking of themselves as targets for cuts, and get creative.
In a job that changes every minute, care managers don’t have much time to think as they tackle unpredictable situations. Care managers stay on track amid the distractions by following six key elements of successful care management:
- Act as an advocate for the patient.
- Practice cultural competence.
- Garner support from leaders.
- Develop effective communication skills.
- Prioritize patients based on up-to-date data.
- Don’t ever forget that the patient is a human being first.