Community Health Network Accepts Catalyst Award for Tech-Enabled Managed Services Chart Abstraction

Health Catalyst honored Community Health Network (CHNw) with the 2024 Catalyst Award in the Tech-Enabled Managed Services Chart Abstraction category. This prestigious award, given during the recent Healthcare Analytics Summit (HAS) in February, acknowledges the Indianapolis-based health system’s commitment to advancing quality improvement priorities.

Health Catalyst commended CHNw for several accomplishments, including employing strategic and technology-driven strategies to reduce bleeding complications and improving quality performance for patients undergoing percutaneous coronary intervention (PCI). Their efforts yielded $1.8M in cost savings.

The organization incorporated the Health Catalyst® data platform and outsourced clinical chart abstraction to Health Catalyst through Tech-Enabled Managed Services (TEMS), which led to data-informed improvement results, including an over 40 percent relative increase in the number of PCIs performed using a radial approach. The organization also reduced length of stay (LOS) by 18 percent over 24 months and mitigated bleeding complications by a relative 58 percent over three years.

How Community Health Network Leverages Tech-Enabled Managed Services (TEMS)

CHNw launched an interdisciplinary team that included the Health Catalyst TEMS clinical chart abstractors. The organization focused on enhancing bleeding events as a top priority, recognizing their potential to increase morbidity, mortality rates, length of hospital stays, and overall healthcare expenses.

CHNw leveraged actionable data and analytics from the data platform and the ARMUS by Health Catalyst ™ clinical registry platform, extracting more comprehensive and nuanced information from its performance data concerning bleeding events.

The interdisciplinary team reviewed a year’s worth of bleeding event data, conducting deep dives into the data and identifying gaps. These efforts clarified the patient population and opportunities to define and standardize processes, engage with the national registry, identify and resolve data differences, and implement standard order sets. 

Organization Utilizes Benchmark Performance Data More Meaningfully to Improve Patient Outcomes

After evaluating benchmark data for the percentage of radial versus femoral approach PCI, CHNw set a goal to increase the overall rate of radial PCI. Meanwhile, physician leaders provided peer-to-peer education on the benefits of the radial versus femoral approach, sharing the most recent literature, best practices, and outcomes data, engaging providers in changing to a radial-first approach.

TEMS clinical chart abstractors fulfilled their role of abstracting data and monitoring performance, notifying the medical director whenever a patient did not receive the expected care. Subsequently, the medical director would engage with the respective physicians to communicate adherence to expected standards of care and improvement opportunities.

CHNw’s success in reducing bleeding events and enhancing clinical care performance metrics is a testament to the power of collaboration and data-driven decision-making. The organization also showcased how targeted interventions inform meaningful improvements in patient outcomes, particularly concerning bleeding complications, which are common in some patient populations undergoing percutaneous coronary intervention.