As we’ve reflected on the achievement of our 300th customer-verified case study, we’ve taken note of the millions of tiny actions, small steps, quick check-ins, and scheduled meetings that have led us to this day. We would not be able to celebrate this milestone achievement without the trust and partnership of our valued customers, and mission-driven dedication of our hardworking Health Catalyst team members.
Together, we’ve achieved over $1.5 billion in validated measurable improvements, positively impacted the lives of over 5.4 million patients, and closed 2.9 million care gaps.
As we wrap-up our celebrations, we’re taking one more trek down memory lane to highlight a few Health Catalyst clients that have achieved major clinical, operational, and financial transformation – and ask our team members what makes their clients’ transformations truly standout.
Based in Urbana, Illinois, Carle is a vertically integrated health system with 8,000 employees, including more than 1,000 doctors and advanced practice providers. Its hospitals, physician group, health plan and associated healthcare businesses include the Carle Illinois College of Medicine, the world’s first engineering-based medical school and Health Alliance, a provider-driven health plan serving Illinois, Iowa, Indiana, Ohio, and Washington.
Commenting on Carle’s healthcare transformation journey, Health Catalyst Senior Vice President & Senior Account Executive Aimee Gomlak said, “Carle has been a wonderful partner. Their leaders and overall organization are constantly trying to be more efficient and more innovative with a solid goal and plan to be in the top decile of key measures and metrics. Carle knows that a disciplined performance improvement approach, using all relevant data, will ensure their success. Carle’s leadership have been on this journey for many years and Health Catalyst joined them at the time they felt was best. When we have a partner like Carle, who is already primed for success because they don’t need to be convinced about the power of data-informed decision-making, we become intertwined in achieving their goals and feel we are part of their team.”
Gomlak continued, “Matt, Phil, Suzanne, Jerry, Dennis and their teams practice transparency in sharing their strategic plan and this enables our team to be able listen intently and work collaboratively to find the best approach to advance their clinical, operational, and financial goals. This commitment to joint governance, plus their data-informed culture contributes to the organization’s ability to achieve transformative success.”
Matt Kolb is Executive Vice President, Chief Operating Officer, Phil Rowell is Vice President of Clinical and Business Intelligence, and Suzanne Sampson is Senior Vice President, Transformation Services Division, at Carle Health. Jerry Bradford is Chief Financial Officer at Health Alliance and Dennis Hesch is Executive Vice President and Chief Financial Officer at Carle Health.
Since first joining the Health Catalyst family in April 2020, Carle has contributed numerous customer-verified success stories. You can read about how Carle successfully utilized data and analytics to guide their treatment work, improve the quality of addiction treatment, and visualize the performance of critical measures across the organization below.
Analytics Enables Improved Identification and Treatment of Patients with Substance Use Disorders
Carle attempted to use its data to identify sources of cost and utilization variation, but burdensome manual data collection and reporting processes made it incredibly difficult to identify opportunities for improvement. It was not uncommon for it to take two to four months to obtain the data necessary to establish direction for improvement work. Using the Health Catalyst® Data Operating System (DOS™) platform and the Health Catalyst® Value Optimizer™ analytics application, Carle now has the integrated data and analytics required to understand and improve its risk-based contract performance and identify actionable opportunities for improvement.
Analytics Enables Identification of Opportunities to Improve Value and Accountable Care Organization Performance
Carle developed an inpatient addiction consult service, allocating resources to improve the quality of addiction treatment. Leveraging its data and analytics has enabled the organization to provide ready access to the data and insights required to improve the identification and treatment of patients with substance use disorders (SUD). Carle has increased its understanding of its patients’ needs and can make data-informed decisions about using resources.
Data Platform Supports Acquisition of Practices and Network Growth, Increasing Revenue
Carle Health planned to acquire numerous practices, expanding the organization, and creating a more robust clinically integrated network (CIN). However, the organization needed to meet critical regulatory requirements. Carle leveraged the DOS™ platform and Leading Wisely, a healthcare decision support solution, to share pre-adjudicated claims and visualize the performance of critical measures across the entire CIN. Carle now has a single source of truth for its claims data and robust reporting of pre-adjudicated claims.
CHNw is an Indianapolis-based non-profit health system with more than 200 sites of care and affiliates throughout Central Indiana. The health system integrates hundreds of physicians, specialty and acute care hospitals, surgery centers, home care services, MedChecks, behavioral health and employer health services, and is ranked among the nation’s most integrated healthcare systems.
“Over the many years of our partnership with Community Health Network, we’ve been able to leverage their data to tackle many improvement initiatives, from sepsis intervention to substance use disorder programs, all to better position CHNw to achieve their healthcare transformation goals,” said Neil Andersen, Senior Vice President & National Strategic Account Executive at Health Catalyst. “The secret to their success is that CHNw leaders and team members are highly engaged in their vision of providing the best patient care in the simplest way possible and they understand the value of leveraging data as an asset to consistently realize meaningful outcomes.”
Health Catalyst has produced 15 client-verified case studies with CHNw. Here’s a look at a few of our most recent case studies:
Closing Care Gaps at the Point-of-Care Yields 4X Value Realization
Primary care providers (PCPs) spend nearly six hours each day interacting with the EHR. CHNw was committed to ensuring patients received appropriate primary and preventative care, but burdensome documentation processes in the EHR made it difficult to improve performance and close care gaps. The organization leveraged its data platform and analytics applications to make care gaps visible to providers within their workflow, decrease the administrative burden on care teams, and improve value-based care. CHNw can now easily track and measure performance and reporting requirements.
Real-Time Data Enables Improvement, Reducing Bariatric Surgery Costs by $840K
Opioid misuse and dependence are a growing concern for patients who have undergone bariatric surgery. As a provider of bariatric surgery to hundreds of patients annually, CHNw determined that it needed to focus on improving bariatric surgery care and patient outcomes, helping lower the risk of its patients undergoing bariatric surgery becoming dependent on opioids. With Health Catalyst, CHNw was able to gather critical data about patients undergoing bariatric surgery, resulting in improved care and patient outcomes, leading to reductions in opioid use, complications, and costs.
Smartsourcing Clinical Data Abstraction Continues to Deliver Value While Reducing Costs
CHNw smartsourced clinical chart abstraction to Health Catalyst, enabling the organization to control cost increases, improve the use of registry data, and take on more advanced quality improvement activities.
Texas Children’s Hospital, located in Houston, Texas, is recognized as one of America’s best children’s hospitals. The not-for-profit organization is on a mission to create a healthier future for children and women by leading in patient care, education, and research.
Together, Texas Children’s Hospital and Health Catalyst have produced 29 case studies documenting the organization’s clinical, operational, and financial improvement journey.
Commenting on the success of the partnership between Health Catalyst and Texas Children’s Hospital, Betsy McVay, Senior Vice President & National Senior Account Executive said, “Texas Children’s Hospital’s commitment to excellence is well-documented – they are one of the top pediatric centers in the nation. This commitment permeates every aspect of their organization and enables us to have a partnership that is rooted in collaboration, communication, and a mission-driven approach to transforming healthcare in a meaningful, data-driven way.”
Digital Technologies Transforms Ambulatory Operations Saving a Projected $7M
Access to convenient care can influence a patient’s decision on where to seek treatment, subsequently affecting patient retention and revenue generation for healthcare organizations. Texas Children’s Hospital has a high patient demand for care, which increased during the pandemic. To meet the challenge, the organization sought to improve accessibility to its services while maintaining safety for its patients and staff, as well as streamline its referral process. The organization successfully utilized digital technologies and its analytics platform to quickly expand its telemedicine services during the pandemic and improve patient access.
Optimizing Space Utilization Improves Patient Access and Revenue
Texas Children’s Hospital had dramatically improved patient access, yet it recognized that it could advance access further by improving space utilization and proactively reallocating underutilized exam rooms. The organization developed a space visualization analytics application, and conducted a comprehensive space assessment, identifying opportunities to improve utilization of current space to increase clinic offerings—resulting in improved access for patients and families by utilizing space efficiently.
Improved Patient Scheduling Enhances Care and Boosts Revenue by $8.3M
The amount of time a patient may have to wait for a scheduled appointment at Texas Children’s Hospital varied greatly because of a lack of standardized processes. After taking a deeper look at its scheduling process with the help of analytics, it was able to develop an improvement strategy aimed at increasing access to care—enhancing patient care and boosting revenue.