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Deliver a First-Class Patient Experience with Five Financial Tactics

Healthcare organizations continually strive to improve each patient’s experience to ensure quality care delivery and qualify for financial reimbursements. Health systems try to optimize the patient experience through traditional methods, including better access and appointment reminders. However, organizations can improve the patient journey and deliver a first-class experience by taking a different approach—by targeting the following five aspects of the billings and collections process, providers can proactively inform patients about their financial expectations and avoid surprise bills.

Deliver a First-Class Patient Experience with Five Financial Tactics

AI Can Advance Health Equity

Health technology and augmented intelligence (AI) can significantly improve or worsen health equity. Recently, there has been a growing concern that AI is increasing disparity. ChristianaCare set a goal to reduce avoidable health disparities. The organization faced many challenges, including inconsistent collection, storage, and use of personal characteristics such as race, ethnicity, and language. Using its data platform and Healthcare.AI™, ChristianaCare now has a single “source of truth” for personal characteristics data. By treating health equity as a goal with the same commitment and focus as it would for other clinical, operational, or financial improvement efforts, the organization is purposefully using AI to achieve health equity.

AI Can Advance Health Equity

Five Practical Steps Towards Healthcare Data Governance

Health systems increasingly recognize data as one of their top strategic assets, but how many organizations have the processes and frameworks in place to protect their data? Without effective data governance, organizations risk losing trust in their data and its value in process and outcomes improvement; a 2018 survey indicated less than half of healthcare CIOs have strong trust in their data.

By following five steps towards data governance, health systems can effectively steward data and grow and maintain trust in it as a critical asset.

Five Practical Steps Towards Healthcare Data Governance

AI-Powered Benchmarking Transforms Data into Insight, Improving Organizational Effectiveness

Healthcare organizations have a vast amount of data available. Data need to be converted into better decisions regarding organizational focus, resource allocation, and setting and driving toward appropriate targets to optimize performance. Beyond significant data integration and transformation, optimal leadership decisions require a broad perspective and cutting-edge analytics.

Previously, INTEGRIS Health had high volumes of data but lacked the insight it wanted to drive performance. By leveraging a robust analytics platform, INTEGRIS Health now has more comprehensive and better-integrated data coupled with the cutting-edge analytics it needs to make critical leadership decisions and drive daily performance.

AI-Powered Benchmarking Transforms Data into Insight, Improving Organizational Effectiveness

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Success Stories

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Insights

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Webinars

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White Papers

Read detailed reports about using data to maximize resources and enhance system operations.

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eBooks & Handbooks

Access digital content about the role data plays in empowering clinicians and patients to make informed decisions.

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Videos

Watch videos about the digital future of healthcare, quality improvement, and much more.