Learn more about Dr. Amy Flaster

Author Bio

Dr. Amy Flaster

Dr. Amy Flaster joined Health Catalyst in August 2016 as the Vice President of Care Management Services. In this role, she is concurrently employed by Partners Healthcare as an Assistant Medical Director of Population Health Management. She continues to see patients as an internist at the Brigham and Women’s Hospital in Boston and is an Instructor of Medicine at Harvard Medical School. Prior to joining Health Catalyst, Amy completed her residency in the Division of General Medicine and Primary Care program at the Brigham and Women’s Hospital. Amy has previously co-founded a healthcare IT startup (TrueNorth Healthcare) which operates in the end-of-life space, and has worked as an advisor to other startups through her work with the BWH iHub incubator. She has worked extensively on provider innovation and transformation through her work with the Brigham and Women’s Physicians Organization. Amy has earned a BA from Dartmouth College, an MD from Harvard Medical School and an MBA from Harvard Business School.

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Insights

Dr. Amy Flaster
Kathleen Clary, BSN, MSN, DNP

Is Your Care Management Program Working: A Guide to ROI Challenges and Solutions

Care management programs play a large part in many health systems’ population health strategies. However, these programs can consume a lot of resources. It is important to know if a care program is effective, and eventually, to show a positive ROI. Many roadblocks stand in the way:

Complexity of Environment
Prolonged Time to ROI
Lack of Access to Disparate Data
Difficulty Engaging the Patient

A thoughtful approach and a robust analytics platform can help organizations overcome these challenges. Care management ROI should be a long-term strategy, but cost savings and quick wins are possible using the Health Catalyst® Cost Management Suite.

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Dr. Amy Flaster

How Care Management Done Right Improves Patient Satisfaction and ROI

A comprehensive care management program organizes many moving parts into an efficient workflow and brings order to the complex, often messy, world of healthcare. Care coordination harmonizes the workflow of clinicians, patients, family, social workers, and therapists, to name a few. It facilitates medication reconciliation, care compliance, appointment scheduling, and communication with patients, as well as engagement between patients and the care team. Care coordination concentrates on the highest-utilization, highest-cost patients to produce better clinical, operational, and financial outcomes, the bottom line goals for healthcare systems involved in population health and value-based care.
This article details the benefits of, and barriers to, care management and coordination, their role in population health, and the technology that’s helping to automate this area of healthcare.

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