Success Stories

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AI Can Advance Health Equity

June 3, 2021
Featured Outcomes
  • By leveraging its analytics platform and AI, ChristianaCare now has a systematic approach to evaluate health equity as a core part of its commitment to quality.
  • The organization has driven key insight using this approach, including overcoming disparities in COVID-19 testing and increasing access to care through innovative clinics that combine virtual primary care and COVID-19 testing in some of Wilmington’s underserved communities.

AI-Powered Benchmarking Transforms Data into Insight, Improving Organizational Effectiveness

March 18, 2021
Featured Outcomes
  • Leveraging Touchstone®, INTEGRIS Health has a deep understanding of its performance and a unified vision of quality, enabling the organization to focus on opportunities to improve outcomes and organizational performance. Rather than reacting to delayed performance data, the organization is proactively pursuing improvement.
  • Data are refreshed 50x faster than what INTEGRIS Health had before and the benchmarks themselves are both more adaptive and detailed.
  • The organization has saved $500K annually by sunsetting a third-party benchmarking tool.

COVID-19 Capacity Planning Tool Provides Advanced Analytics and Improved Operational Effectiveness

February 11, 2021
Featured Outcomes
  • Carle has embraced data science by implementing and integrating a COVID-19 capacity planning tool into daily operations in less than two months.
  • The organization is using advanced analytics for its capacity planning efforts and to support its leadership team in making timely decisions, improving the effectiveness of COVID-19 planning and response.

Transforming Care Saves Millions and Improves Patient Outcomes

October 22, 2020
Featured Outcomes
  • More than $6.6 million in financial improvements.
  • Improved outcomes for thousands of patients across multiple populations.
  • 40 percent of Thibodaux Regional’s employed physicians have been engaged in clinical improvement.

Denials Management Analytics Reduces Denials by Nearly $5M

September 17, 2020
Featured Outcomes
  • $4.5M reduction in denials in just 12 months, the result of an eight percent relative reduction in overall denial dollars.

Analytics and Provider Operations Support Generates Nearly $2M in Shared Savings

August 27, 2020
Featured Outcomes
  • Nearly $2M in shared savings in just one year.
  • Six percent increase in Medicare hierarchical condition category (HCC) risk scores.
  • Nearly a 70 percent reduction in the time required to complete pre-visit planning in the first week after implementation.

How One Hospital Embraced Patient Satisfaction Transparency

June 29, 2016
Featured Outcomes
  • Improved patient satisfaction scores from 60 percent to over 90 percent
  • Successfully implemented a physician mitigation strategy with a 98 percent comment acceptance rate
  • Intensified focus on the patient experience through data and education

40,000 Covered Lives: Improving Performance on ACO MSSP Metrics

August 11, 2016
Featured Outcomes

The visibility and transparency of near real-time, online performance data coupled with focused process improvement has resulted in subsequent improvement in all 33 of the ACO metrics, especially in the percentage of patients receiving the appropriate preventive screenings. Specifically, improvements have included:

  • 9.6 percent increase in compliance over all reported ACO metrics, with 23,000 more patients receiving recommended treatment or screenings.
  • 98.9 percent of eligible patients received screenings for clinical depression and follow up.
  • 40 percent increase in number of patients receiving any cancer screening; 46 percent improvement in the number of patients receiving colorectal cancer screening.
  • 456 percent increase in the number of patients getting fall risk screening.

Service Lines and Activity-Based Costing Reveal True Cost of Care for UPMC

September 1, 2016
Featured Outcomes

Notable, measurable results of UPMC’s service lines and activity-based costing methodology to date include:

  • $42 million of cost reduction opportunities (approximately 2 percent of targeted service line cost)
  • $5.0 million in realized supplies savings
  • Transparency toward identification of contribution margin variation for specific procedures
  • Up to 97 percent improvement in time to access information

A Service Line Approach Improves Women’s Health at UPMC

September 9, 2016
Featured Outcomes
  • 20 percent reduction in inpatient LOS for hysterectomies (over a 3 year time period)
  • 34 percent reduction in open hysterectomies
  • 28.3 percent reduction in 30 day readmissions for hysterectomies

These results were obtained during a time when this clinical service saw a 25 percent improvement in their contribution margin.

Data-Driven Approach to Improving Cardiovascular Care and Operations Leads to $75M in Improvements

October 18, 2016
Featured Outcomes
  • Supply chain improvements:Vendor negotiations to achieve volume pricing and product consolidation for the total CV supply spend across the health system, which is particularly advantageous for high-cost items
  • Efforts focused on overutilization (laboratory testing and blood) and decreasing LOS have resulted in significant savings:62 percent reduction in troponins ordered over third order after 24 hours.
  • 96 percent reduction in CK-MB orders.
  • 886 fewer units of blood given annually to CV surgery patients.
  • 400-day reduction in LOS for HF patients.
  • 114 ICU days avoided for low-risk STEMI and TAVR patients.
  • Improvements focused on reducing clinical variation and supporting best practices resulted in notable improvements:41 percent increase in use of A-fib protocol.
  • 511 more high-risk PCI patients received closure devices to prevent bleeding risks.
  • 481 additional patients received HF care coordination.
  • Improvements in accurately capturing the acuity of patients enabled more thorough coding and billing

How One Hospital Took the Pain Out of Getting Paid

June 22, 2016
Featured Outcomes
  • 44.4 percent improvement in the delinquency rate
  • 50 percent decrease in the physician portion of DNFB dollars
  • 70.5 percent decrease in the number of billhold accounts outstanding
  • 8.2-day reduction in A/R days—an 18.8 percent improvement
  • 97 percent improvement in operational efficiency for DNFB chart identification

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