Leaders of COVID-19 Failed To See the ‘Whole Picture’ (Managed Healthcare)

By Peter Wehrwein and Briana Contreras | Sept 4, 2020

Human beings are “wonderful pattern matchers,” Brent James, M.D., M.Stat., the quality and patient safety expert, said in a video interview with Managed Healthcare Executive® this week.

“But when we ask people to assess patterns, probabilities, we are absolute crap. I don’t care how smart you are, how well trained you are.”

“I have as much as experience as anybody at this, and I am still crap,” James added.

But James said “good leaders have to look at the whole picture and balance the risks back and forth.” And James says he believes that has been in short supply in the response to the COVID-19 pandemic…