Health technology and augmented intelligence (AI) can significantly improve or worsen health equity. Recently, there has been a growing concern that AI is increasing disparity. ChristianaCare set a goal to reduce avoidable health disparities. The organization faced many challenges, including inconsistent collection, storage, and use of personal characteristics such as race, ethnicity, and language. Using its data platform and Healthcare.AI™, ChristianaCare now has a single “source of truth” for personal characteristics data. By treating health equity as a goal with the same commitment and focus as it would for other clinical, operational, or financial improvement efforts, the organization is purposefully using AI to achieve health equity.
- By leveraging its analytics platform and AI, ChristianaCare now has a systematic approach to evaluate health equity as a core part of its commitment to quality.
- The organization has driven key insight using this approach, including overcoming disparities in COVID-19 testing and increasing access to care through innovative clinics that combine virtual primary care and COVID-19 testing in some of Wilmington’s underserved communities.