William Malm

As health systems strive for financial growth and stability in a pandemic and shifting healthcare market, leaders often overlook a key opportunity to maximize profit margins for services rendered—a charge capture audit. A charge capture audit takes a deep dive into the charge capture process, exposing root causes of costly errors and suboptimal processes.

These five steps derive critical insight to help health systems apply interventions and restore revenue integrity:

1. Set the standard.
2. Measure current practice against the standard.
3. Compare the results at the standard to practice.
4. Change the practice to best practice.
5. Re-audit.