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William Malm

VP, Client Strategies

2020 - Vitalware; 2018-2020 - BRG Consulting, Healthcare Performance Improvement; 2016-2018 - HRIS Healthcare Consulting, Interim Client Services Manager and Denials Specialist, Zirmed; 2015-2016 Wake Forest Baptist Medical Center, Director of Revenue Integrity; 2008-2015 - Craneware, Sr. Data Manager; 2015 - Adjunct Faculty, New York University School of Professional Studies. In addition, worked for CSA, UHHS, Columbia HCA, and Cleveland Clinic in a clinical role from 1999-2018.

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A Five-Step Audit for Peak Charge Capture Performance

As health systems strive for financial growth and stability in a pandemic and shifting healthcare market, leaders often overlook a key opportunity to maximize profit margins for services rendered—a charge capture audit. A charge capture audit takes a deep dive into the charge capture process, exposing root causes of costly errors and suboptimal processes.

These five steps derive critical insight to help health systems apply interventions and restore revenue integrity:

1. Set the standard.
2. Measure current practice against the standard.
3. Compare the results at the standard to practice.
4. Change the practice to best practice.
5. Re-audit.

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