Applying the Science of HighReliability to Improve Operations and Increase Organizational Resilience—Especially in Times of Disruption


Join Fran Griffin, an independent consultant with over 25 years of experience in healthcare—specializing in the areas of patient safety, quality improvement, and high reliability—as she discusses the characteristics of HROs and how to apply these principles in both expected and unexpected situations. Fran will discuss approaches to process design and analysis, movement from “Safety 1 to Safety 2,” and the impact on organizational culture. She will also share strategies for self-assessing an organization’s progress on the high-reliability journey.
After this webinar, attendees will be able to:
  • Describe how high-reliability practices support operations in both expected and unexpected situations.
  • Summarize key concepts from Safety 2 approaches.
  • Apply self-assessment methods to their organization.
  • Identify opportunities for design and redesign using HRO principles.

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