Healthcare IT leaders tend to debate over which tool is best for measuring and sustaining outcomes improvement goals: healthcare dashboards or scorecards. But using both tools is the most effective approach.
“Scoreboards” take advantage of the high-level, strategic capacity of scorecards and the real-time, operational functionality of dashboards. But using both effectively requires a thorough understanding of the who, what, when, and how of each tool.
Who: Scorecards are for leaders; dashboards are for the frontline.
What: Scorecards are strategic; dashboards are operational.
When: Scorecards are daily, weekly, or monthly reports; dashboards are real-time or near real-time.
How: Scorecards enforce accountability and provide actionable data; dashboards provide drill-down capability and inform root cause.
Despite the different but equally important aspects of each tool, they best support outcomes improvement when used together.