Learn more about Anne Marie Bickmore

Author Bio

Anne Marie Bickmore joined Health Catalyst in December 2012. Prior to coming to Health Catalyst, she worked for Lantana Consulting as the lead Project Manager (2011-2012), Director of Informatics at Swedish American Hospital Rockford, IL (2010-2011), and Intermountain Healthcare serving in multiple leadership roles both clinical and IT (1999-2011). Anne Marie has dual Bachelor’s degrees in Psychology and Nursing from the University of Utah.

Read articles by Anne Marie Bickmore

Insights

Anne Marie Bickmore
Kathleen Merkley

The Top Five Recommendations for Improving the Patient Experience

Improving patient satisfaction scores and the overall patient experience of care is a top priority for health systems. It’s a key quality domain in the CMS Hospital Value-Based Purchasing (VBP) Program (25 percent) and it’s an integral part of the IHI Triple Aim.
But, despite the fact that health systems realize the importance of improving the patient experience of care, they often use patient satisfaction as a driver for outcomes. This article challenges this notion, instead recommending that they use patient satisfaction as a balance measure; one of five key recommendations for improving the patient experience:

Use patient satisfaction as a balance measure—not a driver for outcomes.
Evaluate entire care teams—not individual providers.
Use healthcare analytics to understand and act on data.
Leverage innovative technology.
Improve employee engagement.

This article also explains why patient experience is so closely tied to quality of care, and why it’s a prime indicator of a healthcare organization’s overall health.

Read more
My Folder
Anne Marie Bickmore

Prospective Analytics: The Next Thing in Healthcare Analytics

Retrospective and predictive analytics are familiar terms for practitioners of clinical outcomes improvement, but the new kid on the block is prospective analytics. This is the next level that uses findings from its predecessors to not only identify the best clinical routes, but also what the results might be of each choice. Prospective analytics gives bedside clinicians an expanded, branching view of operational and clinical options in a type of decision support that can lead to not only improving surgical and medical outcomes, but to making a positive financial contribution, as well. But, as expected with any new process or new way of thinking, prospective analytics requires careful introduction and stewardship to help drive its adoption within the organization.

Read more
My Folder
Anne Marie Bickmore

Streamlining the Risk Management Process in Healthcare to Improve Workflow and Increase Patient Safety

Managing risk in a healthcare system is a tough job. And in this era of quality measures and reimbursement reform, the job of not just managing risk, but also proactively improving patient safety is critical. That’s because improving patient safety improves overall patient outcomes, a goal that’s being driven by declining reimbursements and a potential loss of reputation if organizations aren’t able to demonstrate compliance with the Affordable Care Act‘s mandates — two situations that could put a health system out of business. To reduce the current inefficiencies in the risk management process, two solutions are necessary: an EDW and a simple data entry application tool. These solutions will give risk managers — and everyone else involved in the process — an easy-to-use tool to review the risk event in near real time and in one location. This approach eliminates the current tedious process of using emails and meetings to collaborate on each event.

Read more
My Folder
Anne Marie Bickmore
Kathleen Merkley

Practice Management Solutions: The Key to Efficient Primary Care Delivery

Primary care practices are being asked to treat more and more patients—while reimbursement levels shrink. One of the best ways to tackle this challenge is to make sure that every member of a clinic’s staff is empowered to operate at the maximum level of his or her qualifications. For this to succeed, a system for coordinating care across the patient panel is necessary. And a solution built on the foundation of a healthcare EDW can do that, including:
i. Generate near real-time lists of patients who aren’t compliant with recommended, evidence-based care guidelines.
ii. Show clinicians and staff a patient’s health status at a glance.
iii. Increase efficiency and accuracy of working with healthcare data.
iv. View clinical, operational, and regulatory information about your patients all in one place.
v. Track and manage patient volume.
vi. Analyze performance of your patient panel as a whole—and your performance on various regulatory measures.
vii. Drill down into data for further insights into practice performance

Read more
My Folder
Anne Marie Bickmore

Success Stories in Healthcare: How Texas Children’s Hospital Won the 2013 Transformational Leadership Award

After realizing that the EHR was not the silver bullet that had been expected, the Texas Children’s Hospital team began formulating the foundational framework for an organizational transformation. They took a bold, integrated approach to healthcare analytics, data management and quality improvement by adopting a healthcare data warehouse. They understood that technology alone wouldn’t enable them to improve the overall value of care; doing that would also require a fundamental culture change. Beginning in September 2011, the hospital worked with Health Catalyst to implement a clinical, analytic, and process-based framework for value-based transformation. The framework is based on a three-system approach

Read more
My Folder
Anne Marie Bickmore

Texas Children's Hospital Reduces Clinical Quality Improvement Project Time by 85%

Clinical Quality Improvement projects follow a standard process: articulate the problem statement; define the population; identify data gaps; collect the data; and, implement evidence based practice interventions to deliver measurable and sustainable improvement. If you’ve led or been a part of these projects, you know the kick-off process of articulating the problem and defining the population can take six or more months.Texas Children’s Hospital found the secret to rapid-cycle clinical quality process improvement and reduced their project time by 85% using a healthcare enterprise data warehouse (EDW), population registries and healthcare analytics.

Read more
My Folder
Anne Marie Bickmore

Reducing Waste in Asthma Healthcare: The Impact of Data

Texas Children’s Hospital is moving to a form of value-based payment under which hospitals that improve efficiency can keep the savings. To succeed under the new payment system, Texas Children’s leaders needed the ability to analyze and better manage specific populations of patients, especially those with costly, chronic conditions like asthma.Texas Children’s found 5 ways to reduce waste and improve the quality of care for their asthma patients across the care continuum. Learn how they reduced length of stay by 11 hours and achieved and sustained a 49 percent decrease in unnecessary chest X-ray orders.

Read more
My Folder
Anne Marie Bickmore

How Texas Children’s Hospital Reduced Their Healthcare Labor Costs

Texas Children’s Hospital, a client of mine, found they needed an immediate solution to address their labor and productivity challenges….The Health Catalyst Labor Productivity Advanced Application delivered a view of staffing levels, volume and productivity across Texas Children’s various cost centers. The application enables the business and unit managers to track and manage their resources. It delivers information into the hands of decision makers to help them manage their business. Managers can track performance as often as daily to see exactly how well labor is being allocated and make rapid modifications to counter scheduling problems. In the event that labor utilization outpaces volume, managers can drill further into labor data to understand utilization at the job code level.

Read more
My Folder