Carle operates a busy drive through COVID-19 testing site. Their staff was spending a significant amount of time calling patients to notify them of negative test results. Carle wanted to automate this laborious task to improve efficiency and decrease test result notification time.
In August 2020, Carle collaborated with Twistle by Health Catalyst to deploy an integrated solution that automatically notifies patients about negative COVID-19 results through a secure text message. When the patient views it, they are prompted to acknowledge the message. Staff can then focus follow up efforts on patients who have not responded to the notification or tested positive.
“When I asked our staff if removing Twistle tomorrow would be cause for panic, the answer was a resounding yes.”Lesly Whitlow, DNP, MBA, RN, Vice President Primary & Ambulatory Care
More than 450 negative results are delivered automatically each day enabling COVID-19 Nurse Coordinators to focus on patient care. With the addition of Twistle, Carle has: