Efficiently Notifying Patients of Negative COVID-19 Test Results
- 1.5 seconds to send result once available.
- 12 minutes average for patients to read test results.
- 141 percent increase in test results delivered due to automation.
- 32 hours saved each day for the care team.
CLINICAL PRIORITY
Carle operates a busy drive through COVID-19 testing site. Their staff was spending a significant amount of time calling patients to notify them of negative test results. Carle wanted to automate this laborious task to improve efficiency and decrease test result notification time.
APPROACH
In August 2020, Carle collaborated with Twistle by Health Catalyst to deploy an integrated solution that automatically notifies patients about negative COVID-19 results through a secure text message. When the patient views it, they are prompted to acknowledge the message. Staff can then focus follow up efforts on patients who have not responded to the notification or tested positive.
“When I asked our staff if removing Twistle tomorrow would be cause for panic, the answer was a resounding yes.”
Lesly Whitlow, DNP, MBA, RN, Vice President Primary & Ambulatory Care
CARLE
RESULTS
More than 450 negative results are delivered automatically each day enabling COVID-19 Nurse Coordinators to focus on patient care. With the addition of Twistle, Carle has:
- Decreased the time to deliver negative COVID test results from 48 hours to 1.5 seconds, on average
- Realized a significant impact on operations:
- $1,116 in labor cost savings per day
- 32 hours of staff time saved per day
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