Ambulatory Intelligence

Ambulatory Intelligence

1. The Challenge

Details

2. Our Approach

Details

3. Benefits

Details
Technical

The Ambulatory Intelligence solution provides a unified operational intelligence solution for ambulatory operations; connecting access, capacity, provider utilization, panels, and referral flow into one operational picture. It enables leaders to move beyond isolated metrics to prescriptive insight, aligning strategy with frontline execution.

What distinguishes this solution is cross-module intelligence. Rather than treating access, revenue, panels, referrals, and provider performance as separate domains, it surfaces cascading insights that single-domain tools miss; revealing how access bottlenecks constrain margin, how panel imbalance drives preventative care gaps, and where capacity constraints undermine referral and network retention.

Rather than adding cost or relying on workforce expansion, Ambulatory Intelligence helps organizations unlock existing capacity, balance clinic workloads, and retain care within the network, supporting sustainable growth and long-term performance.

Core Modules

  • Access Optimization. Establishes enterprise visibility into access, scheduling performance, and patient clinic flow to identify bottlenecks and execution risk across ambulatory pathways.
  • Revenue Intelligence. Aligns provider productivity, service mix, and utilization patterns to uncover provider variation and opportunities for sustainable revenue growth.
  • Panel Management. Connects panel size, complexity, and demand to provider capacity, enabling fair workload distribution and long-term patient engagement.
  • Referral Insights. Makes referral patterns, conversion, and leakage visible to protect network integrity, improve care coordination, and retain downstream revenue.

The Challenge

Health systems that have acquired ambulatory care practices—and independent ambulatory practices alike—face tremendous financial pressures and challenges to financial sustainability. If you’re an ambulatory care leader, you’re looking to improve the efficiency of the services you provide and find cost savings without negatively impacting patient outcomes, the community, or the integrity of the organization. Yet it can be difficult to access data that brings actionable insights to inform decisions to improve patient access, panel management, provider productivity, referral management, or quality scores.

Our Approach

The Ambulatory Intelligence solution provides a unified operational intelligence solution for ambulatory operations; connecting access, capacity, provider utilization, panels, and referral flow into one operational picture. It enables leaders to move beyond isolated metrics to prescriptive insight, aligning strategy with frontline execution.

What distinguishes this solution is cross-module intelligence. Rather than treating access, revenue, panels, referrals, and provider performance as separate domains, it surfaces cascading insights that single-domain tools miss; revealing how access bottlenecks constrain margin, how panel imbalance drives preventative care gaps, and where capacity constraints undermine referral and network retention.

Rather than adding cost or relying on workforce expansion, Ambulatory Intelligence helps organizations unlock existing capacity, balance clinic workloads, and retain care within the network, supporting sustainable growth and long-term performance.

Core Modules

  • Access Optimization. Establishes enterprise visibility into access, scheduling performance, and patient clinic flow to identify bottlenecks and execution risk across ambulatory pathways.
  • Revenue Intelligence. Aligns provider productivity, service mix, and utilization patterns to uncover provider variation and opportunities for sustainable revenue growth.
  • Panel Management. Connects panel size, complexity, and demand to provider capacity, enabling fair workload distribution and long-term patient engagement.
  • Referral Insights. Makes referral patterns, conversion, and leakage visible to protect network integrity, improve care coordination, and retain downstream revenue.

Benefits

  • Enterprise visibility into access, capacity, and performance. Provide system-wide insight into scheduling throughput, ambulatory capacity, provider productivity, and referral flow—making bottlenecks, leakage, and execution risk visible across clinics and specialties.
  • Capacity-driven access and sustainable revenue growth. Unlock existing access by aligning schedules, visit types, service mix, and demand—optimizing provider utilization and increasing revenue per provider without adding staff or cost.
  • Fair, data-driven workload alignment. Right-size panels using actual patient visit patterns and provider capacity, balancing panel size and complexity to reduce burnout while strengthening continuity and long-term sustainability.
  • Stronger panel and network performance. Identify care gaps, disengagement, risk concentration, referral variation, and more—improving in-network utilization and protecting downstream revenue.
  • Integrated, transparent performance management. Unify productivity, access, panel, and referral metrics into comprehensive provider scorecards with fair peer comparison to support accountable growth.

Proven Outcomes

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