Transforming Emergency Care with Analytics and Technologies (HAS18)


Linda Hummel, RN, BSN, MS Vice President, Quality and Safety, Mission Health System Richard “Rick” Lee, MSN, RN, CEN, NE-BC Executive Director, Emergency Services, Mission Health More than half of all U.S. hospitals report over-crowding, one-third report an increase in ambulance diversion, and 90 percent report they frequently operate “at” or “over” capacity, risking the ability to effectively provide emergency care to those who need it and contributing to patient dissatisfaction. Learn how Mission Health employed a data-driven systems approach to dramatically improve every aspect of its emergency care: improving wait times and throughput, reducing left without being seen rates, and achieving a threefold improvement in patient ranking for overall quality of care and provider communication.

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