Real Quality: A Recipe for Healthier Patients and Happier Doctors (HAS18)

Christian Dankers, MD, MBA Associate Chief Quality Officer, Partners HealthCare, Harvard Medical School Faculty Healthcare suffers from a deficit of quality measures that matter to patients, things like how well patients can function, work, and perform activities of daily living, and clinicians are increasingly frustrated by measurement systems that aren’t working and distract them from providing high-quality patient care. To succeed in population health outcomes and clinician buy-in, Partners HealthCare embarked on a comprehensive revamp of its quality measures. By eliminating clinically-irrelevant “noise”, Partners was able to identify meaningful quality insights that are being deployed to improve patient outcomes. This session outlines Partners’ methodologies for choosing the right metrics and extracting actionable insights to improve patient and clinician experience.

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