How Mayo Clinic Standardized Care Across 22 Emergency Departments
Christopher S. Russi, DO, FACEP (Chair - Division of Community Emergency Medicine, Mayo Clinic)
This session aims to review the strategy and vision necessary to begin standardizing the clinical practice of Emergency Medicine across a large geographic and economically disperse area. We will review why clinical integration is critical in today’s healthcare world but emphasize that success is likely limited without investments in high quality, enthusiastic, engaged healthcare providers. Within one year the results included:
Reduced transfer rates
Dropped service line write-offs
Improved billing and coding
Rising HCAHPS scores
Increased success with hiring and retention saving significant contract hiring costs.
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