How Mayo Clinic Standardized Care Across 22 Emergency Departments

Christopher S. Russi, DO, FACEP (Chair - Division of Community Emergency Medicine, Mayo Clinic)

Session Overview

This session aims to review the strategy and vision necessary to begin standardizing the clinical practice of Emergency Medicine across a large geographic and economically disperse area. We will review why clinical integration is critical in today’s healthcare world but emphasize that success is likely limited without investments in high quality, enthusiastic, engaged healthcare providers. Within one year the results included:
  • Reduced transfer rates
  • Dropped service line write-offs
  • Improved billing and coding
  • Rising HCAHPS scores
  • Increased success with hiring and retention saving significant contract hiring costs.

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