Improving Workflow: How Stanford Uses Analytics and Process to Ease Hospital Crowding

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Wes Elfman (Visualization Developer, Clinical and Business Analytics, Stanford Health Care ), Terrill Wolf (Manager, Data Architecture, Clinical and Business Analytics, Stanford Health Care )

Session Overview

Hospital leadership knows from experience that certain weeks in December and January are much busier than the rest of the year, leading to potential ED crowding, hospital-cancelled OR cases, and transfer center denials. How do we improve the processes and analytical support to make better, data-driven decisions during the crunch time? Can we continually enhance the process and analytics for other unexpected busy times throughout the year? This session will describe how Stanford Health Care is improving the operating system with a goal to create a coordinated system with high reliability for quality, service and efficiency, that provides care for all patients who want or need services at Stanford Health Care.

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