M. Bridget Duffy, MD (Chief Medical Officer, Vocera Communications, Inc., Former Chief Experience Officer, Cleveland Clinic)
Healthcare organizations today face tremendous pressure to achieve clinical and financial results, often leading to a focus on efficiency and financial performance at the expense of the patient experience. However, organizational and clinical research has demonstrated that the patient experience also influences safety, clinical quality, and financial results.
Leveraging the power of data, there no longer needs to be a tradeoff as we put the science behind the human experience of care. Using a combination of courageous leadership, organizational commitment to a new strategic directions, engaged doctors and nurses, and a systematic way to continuously identify and close gaps in the patient experience, we can restore the human connections in healthcare while still enabling providers to improve clinical outcomes, financial performance and market differentiation.
As a leader in the patient experience movement, Dr. Duffy has spent more than 20 years defining the components of an optimal healing environment and designing innovative ways to restore humanity to healthcare. Dr. Duffy’s work has earned her several accolades. She was named the “2015 Woman of the Year” by Women Health Care Executives and selected as one of the “Most Influential Women in Bay Area Business for 2015” by San Francisco Business Times. In 2014, Dr. Duffy was recognized as a “Health IT Change Agent” by Health IT Outcomes and named among the “Top 50 in Digital Healthcare” by Rock Health. She also earned the Quantum Leap Award for taking the risk to spur internal change in the field of medicine, and was featured in HealthLeaders magazine as one of “20 People Who Make Healthcare Better.”
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