Texas Children’s Hospital introduced virtual visits to increase appointment availability in 2019. With the emergence of COVID-19, Texas Children’s was challenged to make data-informed decisions that would allow it to continue offering critically needed healthcare services, while ensuring the safety of its patients, staff, and providers.
Texas Children’s dramatically expanded telehealth capacity, converting most in-person primary, specialty, and mental healthcare visits to a phone or video appointment to better meet patient needs.
The organization leverages the Health Catalyst® Data Operating System (DOS™) platform and a virtual health platform to visualize, monitor, and manage the conversion to virtual health, in addition to managing in-person visit volume. Texas Children’s executive team and leaders review visit data each day, including daily visits volume and visit type (in-person, telephone, or video) by service line, and the number of available and scheduled visits each day.
Texas Children’s is using DOS and technology to meet the demand for healthcare, effectively managing outpatient capacity, utilization, and financial performance.
“Analytics are critical to our ability to monitor daily performance, and have enabled us to identify where we need to make improvements.”– Carrie Rys, Assistant Vice President, Ambulatory Operations