What is your support escalation process?

Response: The engagement executive acts as the overall program manager and primary point of contact between the client and Health Catalyst, including handling escalations. He or she acts as the facilitator of a cross-functional team of technology and clinical resources from both Catalyst and the client that are needed to execute the project. He or she is the primary logistical program manager, managing the master project plan, including budget, contracts, resources, travel, delivery, acceptance, and key checkpoints. He or she also works with the Catalyst clinical team to bring in the appropriate Catalyst clinical experts for key meetings and checkpoints.