Please describe your training approach

Response: Recognizing the shortage of analytics professionals within healthcare and the usefulness of access to those professionals and their expertise among process improvement user teams, Health Catalyst has created Health Catalyst University. More than 42 subject areas have been developed and are offered by Health Catalyst to its user community and company employees.

Training of the client’s resources begins at kickoff with a review of guiding principles and data warehouse standards and continues throughout the implementation. As data marts are implemented, Health Catalyst partners with client resources both in the implementation of existing software and the development of new software. Work items are shared between Health Catalyst and clients so the client becomes intimately familiar with our software, architecture, and methodologies.

Health Catalyst uses a train-the-trainer model, and with little training effort, end users can explore visualized data and modify criteria dynamically to view data as they desire.  As products are rolled out, Health Catalyst’s engagement executives and technical staff members demonstrate the products for key stakeholders in the institution. We also work with our clients to determine appropriate attendees for this application-specific training.

Catalyst has two training tracks:

  • Technical training (for both technical and analytics resources)
  • General training (for technical, clinical, and administrative project resources)

Catalyst has determined at a high level that it is better to cross-train the technical and analytics team than to separate training sessions. Health Catalyst has found that data architects are more successful in their core data architect roles when they understand and can even perform basic analytics functions. Likewise, Health Catalyst has found that analysts are more successful when they understand the underlying data structures implemented by the data architects.

Catalyst has two types of training:

  • Formal content training
  • Individual, side-by-side, on-the-job shadowing and coaching

Catalyst has a formalized set of training courses for each audience. These are grouped and tracked by phases in order to ensure greater client success. At the end of each phase, an assessment is done by Health Catalyst to determine the skill and knowledge base of the client’s technical and clinical resources.

The following are the key technical Health Catalyst courses grouped by phase:

Health Catalyst University

Course Title
Phase 1
103 Agile Development Principles
104 Expectation Setting
105 Lean Tools and Principles
120 Understanding Variation
125 Clinical Content System (or Clinical Tool Training)
130 Tool Training (or Analytics Tool Training)
135 Source Mart Master
170 Adaptive Data Warehouse Guiding Principles
172 Technical Infrastructure Principles
173 Mater Reference and Master Data Management
175 Move to Production Process and Checklist
176 Security and Data Stewardship Principles
185 QlikView Development
Phase 2
203 Discovery Visualizations
204 Process metric Visualizations
205 Summary Dashboard Visualizations
208 Understanding Variation (advanced)
209 Statistical Process Control
210 Cohort Technical Definition
212 SAM Metadata Management
225 Visualization Best Practices
226 Visualization Style Guide 203, 204, 205, 225, 226
230 Change Control
235 Knowledge Asset Management
Phase 3
325 Setting up a KPA
339 Agile Leadership
362 Data Storytelling

The following are the key general Health Catalyst courses grouped by phase: General Training (technical, clinical, administrative roles)

Course Title
Phase 1
101 Challenges in Healthcare / History of Medicine
104 Expectation Setting
105 Lean Tools and Principles
109 Anatomy of Healthcare Delivery
110 Analytics System
111 Deployment System
112 Content System
114 Phase 2 SAM Overview
116 Phase 2 Roles/Responsibilities
Phase 2
201 Complex Challenges in Healthcare
202 Introduction to Metrics
211 Healthcare Financial Costs, Savings, and Cost Recovery
263 Data Quality
265 Waste Reduction
295 Fingerprinting and Soliciting Input
297 Implementation Plan Best Practices
Phase 3
310 Lean Facilitation
315 Deployment Acceleration
320 Critical Communication