Is there a help desk escalation process?
Response: Yes, Catalyst will log and monitor help desk support calls, and they will be escalated to the appropriate person based on the SLA agreement.
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Health Catalyst 3165 Millrock Dr #400, Salt Lake City, UT 84121 • Tel: 855-309-6800
Response: Yes, Catalyst will log and monitor help desk support calls, and they will be escalated to the appropriate person based on the SLA agreement.
