Background & Problem Summary

Exchanging and aggregating patient data from different systems throughout the community can be challenging. Even with sophisticated EHR platforms, health systems and provider organizations often resort to using paper records and faxing to place orders and receive results. Today’s health initiatives require a 360-degree view of a patient. Care doesn’t end when a patient leaves a provider’s practice. If providers are scrambling to gather patient data for care performed outside their practice, waiting for a return phone call or trying to read a black and white fax, patient care may be compromised. Without timely access to key pieces of clinical information, decision-making is delayed or based on guesswork.

With the Exchange Orders and Results solution, providers can electronically place orders for outpatient services and receive real-time results, reports, and clinical summaries directly in their workflows, regardless of their current level of technology adoption. Exchange can also be configured to route clinical data to support public health reporting initiatives (syndromic surveillance, immunization, electronic lab reporting), or to payers to support care management and quality improvement efforts. With Exchange, health care professionals across the community will spend less time tracking down patient data, and more time focused on delivering better care to patients.

Application Overview

Deliver the clinical content community physicians and stakeholders want directly into their native workflows, automatically closing the loop between orders for outpatient services and results for your patients.

Exchange facilitates the bi-directional exchange of clinical orders and results data between various organizations across the community to support patient care or public health reporting initiatives. Exchange can support paper-based workflows as well as seamless integration with a variety of EHR systems, leveraging existing IT investments and keeping providers in their native workflows. With Exchange, health care providers can choose the patient data they want to receive, how they want it, and when they want it, reducing the material waste and manual efforts required to sift through and discard unneeded information.

Benefits and Features

Streamline order placement for outpatient services

Electronic order placement eliminates the potential for lost or illegible hand-written orders and minimizes the need of manual entry of ambulatory orders into hospital systems.

Augment existing IT investment

Data exchange capabilities support both paper-based workflows and bi-directional integration with a variety of EHR systems, so providers can leverage existing technology and stay in their native workflows.

Simplify public health reporting processes

Automatic routing of clinical data to support public health reporting initiatives (syndromic surveillance, immunization, electronic lab reporting), minimizes the time spent on manual compliance processes.

Automate processes for sharing clinical data with payers

Route patient data to health plans to support care management activities and quality improvement efforts.

Improve quality of care

Closes the loop between orders and results, so providers spend less time tracking down patient results and more time focused on delivering better care to patients.

Use Cases

  • primary care physician readily accesses hospital outpatient services, by submitting orders (labs, radiology, rehabilitation) directly from his EHR application. Once the outpatient services are complete, the physician receives the results in real-time, directly into his EHR, closing the loop between the order and the results.
  • A lab technician receives incoming ambulatory orders electronically, minimizing the issue of lost or illegible orders. After the technician reviews the order, it can flow directly into the laboratory information system, eliminating the need for manual re-entry.
  • Reportable lab results are electronically submitted to a public health agency to help the hospital comply with state requirements.
  • payer case manager receives real-time clinical results and helps all care team members better identify high-risk individuals.
  • All care team members receive the most recent results for a patient, allowing the care coordinator to more effectively coordinate comprehensive health interventions for the patient.
  • A payer case manager reviews real-time clinical results and streamlines the pre-authorization process for a patient.