KLAS: Users are lukewarm about population health tools from Epic, Cerner and other EHR vendors (MedCityNews)

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[By Erin Deitsche]

A new report from KLAS highlights what healthcare professionals think of various population health management solutions. Let’s just say Allscripts, athenahealth, Cerner, eClinicalWorks and Epic didn’t have the greatest user satisfaction scores.

A new KLAS report dives deeper into what healthcare professionals think of various population health management solutions.

To gather user feedback, KLAS held a 2016 meeting attended by leaders from provider organizations, payers, services firms and health IT vendors. In late 2017, the company took the gleaned information and published a report focused on the functionality of certain solutions. A second and more recently released report focuses on vendor performance.

As it turns out, the hottest names in the EHR world didn’t have the greatest scores in the world.

The population health tools from five well-known EHR vendors — Allscripts, athenahealth, Cerner, eClinicalWorks and Epic — only garnered average (or sometimes quite poor) satisfaction from users.

They were rarely among the top performers in any of the evaluation categories, which included…  View Full Article Here

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