Applying the Science of High Reliability to Improve Operations and Increase Organizational Resilience—Especially in Times of Disruption

Join Fran Griffin, an independent consultant with over 25 years of experience in healthcare—specializing in the areas of patient safety, quality improvement, and high reliability—as she discusses the characteristics of HROs and how to apply these principles in both expected and unexpected situations. Fran will discuss approaches to process design and analysis, movement from “Safety 1 to Safety 2,” and the impact on organizational culture. She will also share strategies for self-assessing an organization’s progress on the high-reliability journey.