Leading Wisely: Better Decision Support
Healthcare leaders are tasked with managing what is arguably the most complex industry on Earth—one where access to the right information at the right time is mission critical. With the broad adoption of EHRs, health systems no longer face a dearth of information. They’ve entered the digital age with a wealth of data. But now the pendulum has swung the other way: many are drowning in that data as they struggle to collect and interpret information from dozens of IT systems and hundreds of reports.
Ironically while the industry spent billions of dollars converting to digital EHRs, leaders at every level still lack decision-making tools to harness data and manage the outcomes of their organizations. All too often leaders can still be unaware of what is happening within their systems and risk of being blindsided by unexpected challenges.
It’s a problem that threatens the productivity of healthcare leaders at every level and the efficiency of the enterprises they lead—if not the very health of the nation.
To help, Health Catalyst is announcing the release of the Leading Wisely® dashboard solution, a breakthrough technology marking the long-awaited next step in the evolution of decision support. The web-based solution automatically transforms data, key measures, and goals from multiple business units into fundamental insights. Leading Wisely combines and analyzes near real-time data from every available IT system and software program, and then enables users to customize information, share it with others, and set their own alerts and notifications. As a result, leaders and their teams are empowered to take control of the data deluge to plan, prioritize improvement projects, create alignment among groups, strategize best solutions, and communicate decisions more effectively.
Unlike traditional dashboards or static reports, Leading Wisely helps leaders and their teams avoid being blindsided by unexpected information and gives them control over their data with self-service alerts and notifications that they can customize for any purpose. Now they can filter through the thousands of measures available to easily find, track, follow-up on, and share those measures that are most meaningful to their roles or their teams, and that will have the greatest impact on performance.
Old Approaches to Healthcare Dashboards and Decision Support Miss the Mark
In most healthcare organizations, the process of collecting data to support decisions is both time-intensive and frustrating. Organizations are forced to use creative workarounds that assimilate and align data from multiple sources, with results that often reflect a months-long time lag. These approaches are resource-intensive and often miss the mark, leading to inconsistent date ranges, cohort selections, and measure calculations. In the absence of trusted, current, and actionable information, leaders find it difficult to plan, delegate, engage their teams in solving issues, and to track progress by work groups.
Leading Wisely Capabilities
Unlike existing decision support solutions, Leading Wisely leverages Health Catalyst’s proven ability to integrate over 100 sources of data in its data warehouse, enabling unprecedented access to and consistency of measures across business units. Moreover, its highly configurable framework gives users the equally unprecedented ability to slice and dice data to suit their roles and goals.
With Leading Wisely, users can take advantage of many features:
- Choose, configure, and display the balanced measures that best suit their objectives.
- Set alert thresholds, and configure push notifications across teams for when data changes—without help from the IT department.
- Set system targets and goals and track time to meet them with a single-source view of progress and outcomes.
- Enable project integration and collaboration through built-in social communication and sharing features.
- Drill down to department-level data to uncover the sources of variation.
Relieving Common Headaches: Some Examples
The exceptional decision support capabilities of Leading Wisely have the power to solve extremely common problems for healthcare leaders across the C-Suite and at the department level.
For the Patient Safety Officer
A Patient Safety Officer had no way to share progress in and make others aware of CAUTI and CLABSI programs. After she implemented Leading Wisely patient safety dashboards and displayed them on large screens in various locations in the hospital, teams can now use the data during daily rounds and review progress toward goals weekly.
For the Chief Executive Officer
An alert set by the CEO calls her attention to a worrisome, real-time downward trend in days of cash on-hand. The CEO quickly reaches out to the CFO and operating unit leaders to address the trend to prevent a bond downgrade by bond rating agencies who are visiting in three months. This prevents adding millions to the cost of acquiring new capital.
Leading Wisely Alert:
For the Chief Financial Officer
The CFO is notified of a problematic rise in accounts receivable (or an increase in costs, or declining revenue). Using Leading Wisely, she quickly uncovers the root cause and reverses the trend.
Leading Wisely Alert:
Drilling in to reason:
For the Chief Medical Officer
An alert set by the Chief Medical Officer goes off when blood utilization at one of the system’s hospitals increases suddenly. Drilling into the data reveals the cause is a newly trained surgeon who is unfamiliar with the standard blood utilization protocols. The CMO contacts the surgeon and reviews the best practice protocols. Subsequently, the surgeon quickly aligns with best practice.
Leading Wisely alert
For the Chief Operating Officer
The COO notices an upward trend in surgery revenue at one of the system’s five regional medical centers. Drilling into the data, she learns this is due to a significant reduction in operating room turnover time following an improvement project that also resulted in greater productivity. She connects the surgery director with his counterparts at four other surgery centers and quickly spreads the best practice across the system.
For the Chief Information Officer
The CIO is alerted when labor costs and timelines finally hit their targets on a large, expensive IT project that had been spiraling out of control. Leading Wisely lets him quickly see the improvement and determine what made the difference. He shares the knowledge with all IT Directors so it can benefit other IT projects.
For the Human Resources Leader
The HR Leader is notified when staff turnover increases sharply at one of the system’s hospitals. The timely heads’ up triggers a proactive effort to uncover the cause and minimize additional turnover thereby avoiding the expense of recruiting and training additional new personnel.
Leading Wisely resolves these and other problems for healthcare leaders via integration of common industry measures such as AR days, length of stay, patient satisfaction, mortality rate, readmissions, census, and boarder measures. Once deployed, customers can add and integrate additional standard and custom measures.
In essence, Leading Wisely is the “Bloomberg terminal of healthcare,” giving organizations much greater visibility into key measures and goals, and helping to coordinate work via a single source of truth. Leading Wisely prevents the communication breakdown that often happens from the time a decision is made in the board room through to tracking improvement, reaching targets, and monitoring progress.