Patient Experience Explorer

Success Stories

Health Catalyst

How to Significantly Reduce Inpatient Admission Times and Improve Patient Satisfaction

Admitting a patient to inpatient care is a complex process that, unless carefully managed, can lead to long delays in service and a poor patient experience.
Thibodaux Regional Medical Center’s consistent focus on patient satisfaction has earned the 185-bed community hospital, located one hour southwest of New Orleans, the Healthgrades® Outstanding Patient Experience Award™ every year since 1998. Not surprisingly, when Thibodaux leadership recently analyzed the hospital’s inpatient admit process, they did so from their patients’ point of view and determined to cut admission wait times. Using focused process improvement methodologies, areas of waste were uncovered, exposing problems such as redundant data collection, and inconsistent processes, which would require innovative solutions.
Integrating concepts from the Health Catalyst improvement methodology into its own Lean Six Sigma processes, and with the support of professional services from Health Catalyst, Thibodaux deployed a systematic set of solutions to significantly improve the admission process.
Thibodaux’s efforts are driving measurable improvements in the hospital’s inpatient admission process, including:

55 percent reduction in average inpatient admission time
Ranked 99th percentile for patient experience

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Health Catalyst

How to Integrate Patient Satisfaction Data to Deliver Quality Healthcare and Improve Operational Efficiency

Patient Satisfaction Explorer has enabled Texas Children’s Hospital to trend key performance indicators for patient satisfaction by service unit. Clinicians, executives, and operational leaders can easily drill down into the granular data to analyze patient satisfaction in more detail, including individual survey responses. Their current results include: improved operational efficiencies with integrated data and analytics – which is helping the healthcare system achieve its system-wide initiative to eliminate the use of vendor portals; increased system-side transparency across 3 campuses, 28 survey units and 145 locations with all levels of the organization having full transparency into how their performance is being measured; full empowerment to discover how to improve their patients’ experience, integrated patient satisfaction data into quality improvement initiatives; reduced custom reporting requests by 15%.

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