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    Professional Services

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    Professional services are available from Health Catalyst to install products and educate your team regarding how to create and sustain a high performance improvement program.  In addition we can also supply staff augmentation and management services to meet short or long term needs.

    The following is a summarized outline of our professional services, followed below by a more detailed descriptions of each service.

    Strategic Advisory Services


    Coming soon…

    Outcomes Improvement Governance

    Setting up effective governance for outcomes improvement work requires a substantial investment from an organization’s leadership team. For organizations requiring support in laying the groundwork for outcomes improvement, Health Catalyst offers 4-6 month consulting engagements whereby a member of our leadership team will work shoulder-to-shoulder with your leadership to build this infrastructure. These engagements are customized to reflect the nuances of your organization and will equip your leadership team to be stewards of outcomes improvement.

    Data Governance

    Effective data governance is critical to the success of your analytic and improvement efforts, but too many organizations have been burned by ineffective projects that wasted time and organizational resources without accomplishing strategic goals. At Health Catalyst, we believe data governance is a competency that your organization should build over time, with an emphasis on tackling real projects and securing early wins along the way. At the beginning of any data governance initiative, we’ll spend time with your team to evaluate the meaningful work that has already been accomplished to date. We’ll incorporate these insights into a proven, pragmatic structure that has front-line action backed up by executive sponsorship. Our team will relay key data governance principles – like data quality, data literacy, and data utilization – as they relate to on-going efforts to ensure that the organization sees the value of such initiatives. As your organization builds confidence in this competency, we’ll work with you to assemble overarching governance structures to steward this process more effectively across your organization.

    Customized Engagements

    Don’t see a topic you’re interested in here? With a deep bench of experts in clinical, business, and operational topics, our team would be happy to work with you to craft a customized engagement that draws on our strengths in health care analytics and outcomes improvement. Our engagements are diverse, ranging from day-long executive leadership workshops, to six-month consulting engagements to drive improvements in a focused area like governance, to multi-year initiatives focused on developing in-house leadership development programming. We would welcome the opportunity to learn more about your strategic imperatives and craft an engagement that best meets your needs.

    Outcomes Improvement Services

    Population Health and Accountable Care

    At-Risk Contract Data Quality Assessment and Opportunity Analysis

    Organizations entering risk-based contracts often find themselves awash in poor quality data that requires a significant investment to surface any real information. Our Population Health and Accountable Care improvement line team has deep experience drawing insight from the claims data that is critical to gaining a holistic view of your performance. Work with our experts to, first, surface any critical limitations of your data. They will identify paths to remedy these issues and underscore any outstanding limitations for decision making. From there, our team will work with you to surface key trends and cost drivers with the goal of identifying near- and long-term opportunities for improving performance in your at-risk contracts.

    This service offering is under development.

    Care Management and Patient Relationship

    High-Risk, High-Cost Patient Identification

    A small percentage of high-cost patients account for a disproportionate share of overall healthcare spending. Developing the tools and processes to successfully identify and manage these patients is foundational to strong performance in risk-based contracts like shared savings initiatives. Work with our improvement line experts to mine your claims and clinical data to surface those patients that are in the most critical need of intervention – either because they are high cost or at high risk—so you can proactively work with them to manage their care.

    This service offering is under development.

    Clinical — Quality & Process Improvement Training

    Looking to improve your quality or process improvement function? Draw on Health Catalyst’s deep bench of expertise to augment your current program. We’ll begin our engagement with an assessment of current state to determine what expertise and processes exist today. From there, we will work with your team to choose and implement the most appropriate path forward based on your strategic needs and resources. Subsequent initiatives might include customized training, focused support during improvement application deployment, the establishment of a quality or PI department, enrollment in our Accelerated Practices program, or on-going efforts to implement clinical programs.

    Operational – Supply Chain Management

    Work with our experts to better manage the dynamics of purchasing, contract management, delivery/distribution processes, and inventory costs during Supply Chain Management engagements. Our team will work with you to leverage data from a variety of disparate systems, allowing you to take a holistic view of your organization’s supply chain and focus your efforts on impactful initiatives. We work with your organization’s leadership team to ensure that your supply chain management improvement efforts are aligned with overall organizational priorities, and focus on not only reducing cost but improving patient outcomes and decreasing harm.

    This service offering is currently under development.

    Operational – Labor Management

    In a resource-constrained environment, improving labor management utilization is a critical strategy for reducing unnecessary costs. Our improvement line experts will leverage information from a variety of source systems including EMR, human resource, budget and time & attendance data, to provide an organization-wide analysis of this critical area and pinpoint the individual departments that require additional focus. A typical engagement focuses on improving performance on critical indicators such as worked hours per unit of service, overtime percent, contractual workforce percent, skill mix percent, and retention and turnover rates.

    This service offering is currently under development.

    Operational – Practice Management

    Work with our experts to assess and improve your clinics’ business and operational performance. We leverage your data to inform improvement work in areas like scheduling, patient throughput, healthcare access, referral patterns, panel management and predictive analytics, with the overall goal of improving your bottom line, quality of care, and overall patient satisfaction.

    This service offering is currently under development.

    Operational – Leading Wisely

    A Leading Wisely engagement will arm your leadership team with the information that they need at their fingertips to make sound strategic decisions. We’ll work closely with your team to understand your strategic priorities, and together we’ll develop the vital indicators from over 50 common metrics to monitor the health of your organization. Alerts will pinpoint where prompt action can be taken and workgroups can be leveraged to make improvements.

    This service offering is currently under development.

    Financial – Revenue Cycle

    With cash flows declining, margins tightening, and bad debt increasing, it’s more important than ever to maintain a steady stream of income for your hospital. Work with our improvement line experts to identify opportunities to significantly improve your revenue cycle management. Leveraging our revenue cycle applications, our team will work with you to mine your data and identify the greatest opportunities for improvement. Subsequently, we’ll work with you to set up teams to tackle the largest priority areas, empowering your organization to drive meaningful improvements.

    This service offering is under development.

    Financial – Activity Based Costing

    Activity-based costing enables detailed, patient-specific collection of cost data that will enable your organization to precisely understand cost of production, an essential competency for value-based payment models. To install our activity-based costing system our team will work with you to determine the key drivers of cost on a department by department basis with the goal of giving you the most accurate and useful picture possible to drive actionable decision-making.
    This service offering is under development.

    Content – Clinical Improvement Starter

    Clinical improvement starter content is meant to jumpstart an organization’s outcomes improvement work around a specific care process. It synthesizes both “best science” from the medical literature and “best efforts” of quality initiatives to help health systems plan and achieve more improvement, more quickly. The knowledge starter set may include one or more of the following, depending on the topic:

    Knowledge Brief: A summary of current evidence and trends in outcomes improvement.

    Care Process Improvement Map: A visual map of the overall care process across the continuum of care, including key best practices, “storm clouds” indicating areas of greatest improvement opportunity, potential metrics and data visualizations, and knowledge assets that health systems may need to adopt or develop to support best practice.

    Outcomes Improvement Packet: A distillation of technical, medical, and quality improvement knowledge related to the “storm clouds,” along with suggestions and examples to help health systems set aims and goals and begin to plan interventions for outcomes improvement.

    Content – Custom Development/Editing

    Interested in customized clinical improvement starter content, or need help creating your own clinical content and implementation tools? Do you have clinical guidelines, protocols, or order sets  that you’d like a clinical expert to review and compare to current evidence? We would welcome the opportunity to learn more about your initiatives and how we can support you in the creation of content that meets your needs.

    Application Improvement Services

    With the goal of helping organizations achieve rapid improvement, Health Catalyst supports health system teams throughout implementation of its applications. Health Catalyst’s experts on deployment will help you set up permanent teams to drive outcomes improvement work and mentor them through the process of answering the following critical questions:

    • Are we interpreting performance data correctly?
    • Have we identified key opportunities, based not only on data but a qualitative assessment of needs and our organization’s cultural readiness?
    • Have we scoped our goals and objectives effectively?
    • Are the right individuals at the table to drive change?
    • Have these individuals agreed on an improvement methodology to underpin this effort?
    • Have we identified appropriate outcomes measures?
    • Are we aware of best practice from the medical literature and/or the experience of other health systems working on similar initiatives?
    • Have we solicited input from front-line staff and other key stakeholders to provide a broader perspective and ensure buy in?
    • Are we recognizing successes to ensure the organization sees the value of this work?
    • Have we set up processes to ensure that progress is maintained?

    Perhaps most importantly Health Catalyst supports the health system’s ownership of outcomes improvement work. Culture, governance, and accountabilities must be aligned around the improvement work to drive on-going transformative change. Our improvement line experts typically work with an institution for four to six months, or through two or three improvement projects, to ensure that the organization’s team is equipped with the expertise needed to care this work forward.

    Continued Data Architect Support

    Do you require additional customization to your application after installation has been completed? Do your data architects require additional mentorship? Speak with your engagement lead to discuss how Health Catalyst’s data architects can support you once installation is complete.

    Documentation and Training

    Our improvement line experts provide basic application training as part of installation. Should your organization require additional training or customized documentation, we would be happy to work with you to create a solution that meets your organization’s specific needs. Speak with your engagement lead to learn more.

    Agile Development Workshop

    Are you familiar with the key principles of agile and waterfall development methodologies? Do you know where and how to apply them each most effectively?  While waterfall is a particularly helpful methodology for projects where we understand the prerequisites, key dependencies and desired end state, Agile lends itself to projects where the institution knows what the outcome should be, but the pathway there is unknown.

    Join us for a half-day session on principles of agile development. We’ll walk through the process for building an advanced application, demonstrating how to put the iterative agile development to use to show quick wins and benefit from continuous feedback.

    Staff Augmentation

    Draw on Health Catalyst’s deep bench of clinical, operational, and technical expertise to augment your team. We’ll work with you to identify the individual best suited to your on-going initiatives, whether you are seeking a data architect or an individual to lead your quality department. Speak with your engagement lead to learn more.

    Educational Services – Health Catalyst University

    Accelerated Practices (AP) Program

    (Three 2 ½ -Day Sessions, Salt Lake City)

    The AP Program prepares healthcare teams to accelerate outcomes improvement and lead change in their organizations. This immersive and experiential program incorporates real-world application and introduces course content just-in-time as you work on your own improvement project. You will learn how to scope problems appropriately, analyze data, prioritize improvement opportunities, and design effective interventions. You will also learn proven leadership principles, which will help you initiate, sustain, and spread improvements by increasing the capacity for change within your organization.

    The AP Program is designed for cross-functional teams of three to five people who will work together on an outcomes improvement project. Suggested participants include physicians, clinicians, senior leaders, clinical operations leaders, and quality improvement specialists. Over the course of four months, participants will attend three 2 ½ – day sessions in Salt Lake City and complete project work in-between sessions.

    Accelerated Practices for Executives

    (½-Day to 1 ½-Day Session, Client Site)

    To be successful in the outcomes improvement journey ahead, visible and authentic engagement by senior leaders is essential at every stage. Working together, we will customize a dynamic leadership session intended to focus your leaders on being more effective and purposeful when driving significant, sustainable change. This ½-day to 1 ½-day session will also introduce a common language and a roadmap of how to make the most of your Health Catalyst investment.

    Quality and Leadership Program Development

    (12- to 24-Month Development, Client Site)

    Organizing a critical mass of providers, clinicians, and leaders who are able to create a culture of improvement, engage others in the work, and lead improvement efforts, is crucial to realizing significant outcomes improvement. During this 12- to 24-month engagement, Health Catalyst University improvement consultants will work with your clinicians and leaders to build a program that will enable your organization to create a culture dedicated to outcomes improvement. Specific goals include the following: defining success measures, developing the program’s infrastructure (e.g., gaining executive sponsorship buy-in and forming a steering committee); designing a personalized curriculum, establishing an outcomes improvement coaching program, determining event logistics, and assisting you with internal marketing. Additionally, an improvement consultant will attend your first program to provide feedback.

    Application Education

    (Client Site)

    Basic application training is included with any Health Catalyst application installation. Depending on organizational needs, however, more extensive or customized training may be desired. Health Catalyst University offers on-site training for key users (or super-users) to gain application proficiency. During the training, users learn to optimize use of the application to drive improvement work. They also learn to navigate the application through aim-based scenarios. Quick guides and customizable training materials support ongoing training.)

    Analytics Platform Education

    (Client Site)

    Basic analytics platform training is included with any Health Catalyst Analytics Platform installation. Depending on organizational needs, however, more extensive or customized training may be desired. Health Catalyst University offers courses that teach data architects and business intelligence (BI) developers how to use Health Catalyst’s tools and processes, so they can customize and maintain their own analytics applications.

    Outcomes Analyst Education

    (Two 2-Day Workshops, Client Site)

    Data analysts are central to the success of outcomes improvement work and the permanent teams engaged in this work. As such, these hands-on workshops offer data analysts the opportunity to build greater technical proficiency, augment their analytical skills, and learn how to successfully support change in a data-driven culture. Participants will use data during the two 2-day sessions to kick start discovery and problem-solving work. They’ll leave knowing how to leverage data to drive improvements.

    Cloud Services


    Catalyst offers its platform and applications via a Software-as-a-Service offering, which includes:

    • Platform and infrastructure maintenance
    • EDW database administration
    • QlikView server administration
    • Backup and recovery
    • Migration from development to production
    • Supply and maintenance of all 3rd party licenses, with the exception of QlikView

    Our Cloud Services architecture is designed to support logical and physical separation of environments, virtualized infrastructure, secure point-to-point communication, and encryption of data in flight and at rest.

    Security is of the utmost importance to us, and as such we have incorporated key features such as utilization of Microsoft Active Directory, a single login between applications and the EDW, one-way and non-transitive trust relationships, and a requirement to establish trust between the customer and private cloud domain. Catalyst provides the ability to audit user application and EDW query access.

    Clients benefit from Health Catalyst’s expertise in areas such as monitoring, database administration, storage, and networking, and typically realize significant resource savings from transitioning to a hosted solution.

    Clinical Improvement Cycle

    Health Catalyst has identified a core set of clinical improvement processes, divided into five key checkpoints, that help a client to systematically use data to identify, prioritize, and make systematic improvements.  We call this our clinical improvement cycle.  The following graphic shows the steps in each checkpoint.

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    • Confirm team mission, charter, roles
    • Review AIM options
    • Gather best practices
    • Profile and visualize preliminary data
    • Select 2-3 potential AIMs
    • Guidance team validation


    • Review visualized drafts of AIM cohort findings
    • Identify data quality issues
    • Direct observation
    • Prioritize and select AIM #
    • Review cohort criteria and visualizations
    • Guidance team validation


    •  Finalize cohort
    • Identify intervention(s)
    • Direct observation
    • Solicit front line input on AIM and intervention
    • Define intervention rollout plan
    • Guidance team validation


    • Solicit front line plan input
    • Finalize analytics dev testing, and rollout support
    • Finalize intervention rollout plan
    • Guidance team validation


    • Review initial results
    • Identify, approve any modifications to intervention rollout
    • Review lessons learned
    • Create next AIM statement
    • Repeat process

    Prerequisites: Recruit team, Train Team