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Quality and Leadership Program Development

Leadership Program Development and Deployment

Creating a culture of improvement is critical for organizations that want to see significant outcomes improvement. Otherwise gains may only be temporary—if there are any at all. The solution: enlist a critical mass of providers, clinicians, and leaders to champion your improvement efforts and engage others in the work that needs to be done. To be as effective as possible, these leaders should have well-developed change management skills. They can learn these skills by attending a program like the Accelerated Practices (AP) Program. Or they can attend a customized program you build at your facility.

Health Catalyst University provides organizations with the expertise to build such a program—and ensures your program will have:

  • A strong and viable infrastructure (e.g., executive sponsorship buy-in, a steering committee, and logistics support)
  • Defined success measures
  • A coaching program
  • A customized curriculum

In addition, a Health Catalyst University consultant will attend your first two programs to provide feedback on opportunities for improvement.

What topics are covered?

Because improvement needs vary from organization to organization, we offer customization of your program’s development based on a needs assessment.

Once the assessment has been completed, topics to choose from include (but are not limited to):

  • Quality improvement methods and tools
  • Adaptive leadership
  • Outcomes improvement return on investment
  • Outcomes measurement and tracking
  • Data systems
  • Healthcare policy
  • Evidence-based medicine
  • Variation analysis
  • Protocol development and implementation
  • Clinical integration

Who should establish this program?

Organizations committed to creating and maintaining a culture of improvement should establish this program.


Additional Resources


How to Create Change Agents Who Will Sustain those Hard-earned Healthcare Improvements

Establishing a healthcare improvement initiative is just the first step toward transformation. The real work of improvement lies in sustaining it, which is why qualified change agent are essential to meaningful progress.

Change agents are trained to lead organizations in:

  • Case for change
  • Data management
  • Change management concepts
  • Cost Benefit Analysis
  • Integration

Health Catalyst’s Accelerated Practices Program gives change agents adaptive leadership training to guide systemwide change within their organizations. They are prepared to meet technical adaptive challenges while keeping teams engaged and productive, and, importantly, to use data analysis to improve quality, cost, and patient satisfaction outcomes.

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5 Principles of Adaptive Leadership and Why It’s a Critical Skill for Healthcare Leaders

Adaptive leadership is a leadership language and conceptual framework developed by Ronald Heifetz, MD, as a way to help hardworking leaders bring about change at their organizations. By applying adaptive leadership principles, leaders can enhance their ability to work with others by seeing human behavior differently and making sense of the behaviors triggered by rapid, high-volume change. The following five principles form the framework for adaptive leadership: (1) There are two types of challenges: technical and adaptive. (2) People need a certain amount of tension to do their best work, but the amount of tension needs to be productive. (3) There is a difference between the role of authority and the exercise of leadership. (4) Work avoidance (resistance) means that people are outside the productive range of tension. (5) Reflect in action by spending time on the balcony and the dance floor.

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