Our People are Smart

We hire people who are smart, who love to learn and pick up new skills quickly, independently and with little direction. We don’t have to reinvent the wheel with each solution we develop, but we also know that an off-the-shelf wheel won’t be the perfect fit every time. So we encourage our people to actively find and pursue innovative solutions that truly solve the problem … and more.

  • I love to learn and I am a lifelong student
  • I recognize mistakes and correct them quickly
  • I am well-informed about the events and trends in healthcare
  • I watch, listen, and learn from others; thank them for their teachings; apply them to the mastery of my profession

Our People are Hardworking

Each time we work with a new client, we start by setting a deadline for implementing our platform, and we stick to it until the job is done. Sometimes this means doing more than we were contracted for – and that’s fine. Our team members are willing to do what it takes to get the job done right so that every customer succeeds.

  • I have a deep, long-term commitment to outcomes improvement
  • I lead a balanced, healthy life that enables me to sustain my pace
  • I make personal sacrifices, as needed, to get the work done
  • I stick to the task until the job is completed, then take on new work
  • I am willing to contribute more than my fair share to a project
  • I recognize that not every part of my job will be fun
  • I am a 40-to-50-hours-a-week overachiever

Our People are Humble

We give credit where it’s due. And often the credit for a really amazing idea goes to our clients and team members. Our company was built on humility. We appreciate praise and accolades but we never want these wins to blind us to the fact that our own success comes from everyone around us. Without them, we wouldn’t be where we are today.

  • I listen first
  • I assume positive intent
  • I can learn from anyone
  • I ask for help when I need it
  • I serve others without looking for recognition
  • I am secure in my own abilities (quiet self-confidence)
  • I recognize that good ideas can come from many sources
  • I am excited when others succeed and I offer sincere praise
  • I am open to and respond favorably to feedback and coaching
  • I often acknowledge others for their contributions to my success
  • I frequently express gratitude and appreciation to those around me
  • I am self-aware and seek improvement, personally and professionally
  • I seek to improve myself before trying to improve others

Our Operating Principles

Outcomes

  • We are deeply committed to enabling our clients to achieve better clinical, financial and patient experience outcomes.
  • Because improving and sustaining outcomes is a transformational journey (not a quick trip), we nurture deep, long-term client relationships.
  • Every client should achieve at least $2 of measurable outcomes improvements for every $1 they spend with Health Catalyst

Pragmatic Innovation

  • We focus on innovations that measurably improve outcomes
  • We know the difference between buzzwords and solutions that actually improve outcomes
  • We avoid investing in academically appealing but impractical ideas

Ownership

  • We are accountable, as owners, to enable clients’ improved outcomes
  • We make decisions that balance and optimize the interests of our teammates, clients, and shareholders
  • We avoid an entitlement mentality
  • We don’t micro-manage

Transparency

  • We tell the truth and we face the truth
  • We are the same company, culture, and people in all settings
  • We treat confidential information appropriately, and we protect the private data of our clients’ patients
  • We recommend the best solutions for our clients, whether or not those solutions come from Health Catalyst