COVID-19 required that Billings Clinic manage a disease outbreak and its organizational response to the outbreak. To respond effectively, Billings Clinic needed to integrate widely dispersed data into accurate epidemiological information. The organization utilized data and analytics to quickly visualize the data required to monitor and respond to the disease outbreak effectively.
Billings Clinic had its data located within multiple different source systems, which limited access to the data and decreased trust in the data. The available tools were difficult for non-analysts to use and understand, creating resistance to self-service analytics. To breakdown data silos, ensure a gold standard for metrics, and optimize its analytics use, Billings Clinic deployed a data platform and analytics application across its organization.