Transforming healthcare takes more than just dashboards and data. It takes an entirely new approach combining best practices, analytics, and adoption of the improvement program throughout the entire organization. Which is why Health Catalyst Clinical Improvement Applications offer tools to help organizations with all three of those systems. The applications contain starter content (best practices), which includes a knowledge brief, a care process improvement map, and an outcomes improvement packet. Of course, analytics is also part of the applications in the form of precise patient registries, outcomes and process metrics, and visualizations. And finally, Health Catalyst includes deployment services to drive adoption of improvement work. This includes engagement with health system teams and sharing of insights based on work from a variety of healthcare organizations across the country and the world. Armed with a Clinical Improvement Application, a health system is in a better position to make real, meaning changes resulting in outcomes improvement for patients and itself.
Learn more about Susan Easton
Susan Easton has been in healthcare since 1979 serving in a variety of roles ranging from patient care to leadership in IT and Analytics. Currently, she serves on the Health Catalyst leadership team as a General Manager and Senior Vice President of Strategic Consulting. Susan has a strong background in leadership of quality, safety, patient experience, data warehousing, and healthcare analytics. She brings clinical and operational experience in both the acute care and ambulatory settings, as well as experience leading large organizational change strategies.
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As the healthcare industry shifts from a fee-for-service to pay-for-performance and accountable care organizations are under greater pressure to make improvements to their clinical, financial and operational outcomes. As clinical quality improvement efforts grow systematically improving and sustaining care across the organization becomes more challenging. In order to ensure sustainable, long-term change a cross-functional, team-based approach that accelerates the implementation of change throughout the organization is necessary. This is the adoption system. Without an adoption system, improvement initiatives become a series of one off projects that may have a temporary positive impact, but soon return to the baseline level.
Enhanced patient experience, clinical quality improvements, and the ability to provide cost-effective care are all necessary to meet the IHI’s Triple Aim objectives. To prepare for these types of improvement initiatives, healthcare organizations need to assess their readiness to change and also to determine which of the competing priorities to choose from. We’ve found that starting with a performance improvement readiness assessment is the first step to success because the readiness assessment digs into the three systems necessary for a successful performance improvement initiative — the best practice system, the adoption system, and the analytics system. Then the readiness assessment provides an overall roadmap to ensure success with the organization’s specific improvement goals.