As an improvement process, care management work is ongoing. This makes a program manager an essential role in the care management leadership team—along with a governance team and physician and nurse leader. From the initiation of care management to its maintenance, the program manager ensures that strategic initiatives are operationalized and sustained. Their responsibilities include:
Overseeing ongoing program evaluation and improvement.
Contributing to budget planning, justification, and approval.
Overseeing change management and program maintenance.
Overseeing ongoing expansions to the care program.