Learn more about Dr. Bill Knowles

Author Bio

Dr. Bill Knowles has a unique background to support the vision to transform healthcare through the application of relevant experience, processes, and technology. His certifications as a physician, certified Oracle developer, and project management professional (PMP), combined with the years of experience he has working in these areas, have formed a strong foundation for achieving success in Life Science programs and projects. Bill has established and been the director of several project management offices, in addition to being a project management team lead and senior technical consultant. He has travelled to domestic and international client sites to lead software implementations, and has years of experience providing program and project management, as well as technical and clinical registry guidance, mentoring, and training to healthcare professionals and support staff. Bill has been a senior director of client engagement at Health Catalyst since 2014, and he is fully bilingual in English and Spanish. He also is a graduate of the accredited Health Catalyst University Accelerated Practices Program, which trains professionals in the acceleration of outcomes improvement.

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Insights

Patient-Centric Care Management Is a Strong Strategy

Care management is an important field in healthcare that ensures cost-effective, timely, and personalized care. Essentially, it gets the right care to the right patients at the right time. An effective care management system is defined by three components:

The fundamental of patient-centered care: understanding each patient’s individual needs, developing relationships with them, and providing tailored care.
The technology to deliver real-time data and support the workflows and processes of care management teams.
A culture of continuous improvement integrated throughout the organization. A care management platform must be supported by best practices, analytics, and adoption to lead and sustain outcomes improvement.

This article explores the principles of good care management through these components, and through the eyes of a physician who understands the powerful impact of treating patients with one-to-one care.

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Moving Healthcare Outcomes Improvement Projects to the Finish Line

There are many ways to approach outcomes improvement in healthcare. Health Catalyst advocates the three-systems methodology whose individual components remain firm: best practices, adoption, and analytics. There are also various ways to interpret the three systems and this article uncovers nuances in how they are defined. With this unique perspective, organizations may be better able to understand how to develop outcomes improvement projects that not only launch with enthusiasm, but sustain energy over the long-term. Furthermore, outcomes improvement done right is scalable so that small firms, those with fewer resources, can adapt the methodology to improve their performance.

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Why a Patient-centric Approach Is Best: Stories from a Physician

Good patient care means patient-centric care. Relying on good mentors during residency training, physicians can learn how to put patients first. For example, during one rotation of mine, I saw a mentor consistently use humor and expertise with patients to connect with them and help them change their environments at home. I was also part of patient-centered teams that worked together to identify potentially life-threatening conditions, and intervene to save lives. We can put people before projects and be patient-centric.

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